Hometraditions

Return Policy

We have a 100% satisfaction guarantee. If your not satisfied in any way, you may return your purchase for a full refund of the purchase price and original shipping cost, within 10 days of receipt. Your purchase will be packed with extreme care to insure that it arrives to your door in perfect condition.

However, on rare occasions, damage does occur. Please notify us within 10 days of receipt, by email or phone, 419-889-8217 in the event of damage or breakage. We will replace your purchase immediately or refund your money if a replacement is not available. Please keep all damaged packaging in case the shipper requests an inspection. You may be asked to return the broken merchandise to the address that it was shipped from. If you have any further questions please call, or email us

For those getting feather trees: Feather tree should be stored in a closet or climate controlled location, not in a basement or attic. Heat will burst the berries, and dampness will damage the tree. Cover with a pillow case or paper bag with cedar blocks, rather than storing in an airtight container. Display in indirect sunlight, so not to fade the paper wrapping on the trunk. With proper care, your feather tree will last for years and years.